Security Measures and Buyer Protection on Shopee

Shopee employs robust security measures and buyer protection mechanisms to ensure safe transactions and reduce scams on its platform. These include:

• User verification against government-issued identification for all sellers, which has led to a significant reduction (65%) in reported scams.
• Secure payment options that protect transaction safety by holding payments in escrow until buyers confirm receipt of goods, reducing fraud risk.
• Loss remediation channels that allow consumers to report and resolve issues related to scams or transaction disputes.
• Shopee's privacy policy mandates strict controls on buyer data, requiring sellers to use buyer information only for transaction-related purposes, prohibiting unauthorized disclosure, and enforcing data protection measures aligned with privacy laws.
• Shopee collaborates closely with authorities, including co-locating staff with the Anti-Scam Command to enhance real-time scam detection and prevention.

These measures have earned Shopee a top-tier rating in official e-commerce platform safety rankings, reflecting its effectiveness in protecting buyers from scams and ensuring transaction security.