How iHerb Ensures Product Authenticity and Quality Assurance

iHerb ensures product authenticity and quality assurance primarily through its iTested Program, which subjects iHerb Brand products to rigorous testing by independent third-party laboratories. This program verifies the purity, safety, and ingredient compliance of products, and the results are made transparently available to customers via Certificates of Analysis (COAs) or iTested Verified Reports accessible on the iHerb website.

Key elements of iHerb’s quality assurance include:

• Independent Third-Party Testing: Certified laboratories conduct unbiased scientific tests to confirm product quality and authenticity.
• Transparency: Customers can view detailed test reports for each iHerb Exclusive Brand product, ensuring confidence in what they purchase.
• Comprehensive Evaluation: Testing covers essential factors such as ingredient purity, safety, and label accuracy.
• Use of Recognized Certifications: Besides iTested, iHerb also offers products certified by reputable organizations like NSF®, USP®, UL®, and ISURA®, which provide additional quality guarantees.
• Supplier Relationships: iHerb maintains close working relationships with suppliers to ensure ethical sourcing and supply chain integrity, although it does not currently conduct onsite audits.

Together, these measures form a robust system that helps iHerb maintain high standards of product authenticity and quality assurance, giving customers trust and confidence in their purchases.